How do I make an order?

Our sales manager will contact you, resolve your doubts and help you confirm the order.

How to pay?

Pay online on the website or by cash upon delivery. See more payment options below, in Shipping & Payment.

How are the orders delivered?

Orders are only sent out when have been confirmed by our manager.
No item inspection (box opening) before purchase is allowed.
Delivery takes 2-5 business days upon confirmation.
See more details about delivery in Shipping & Payment.

What about warranty?

All Vicont Benua brand items are covered by warranty. The warranty term is indicated in each item description online. 
A warranty card serves as warranty confirmation.
See more warranty details in Warranty.

Can I return or exchange an item?

Yes, we accept applications for return or exchange within 14 days from order receipt, provided that the protective film and the integrity of the items are preserved. See more details in Returns & Exchanges & Repairs.
Initial shipping and postage charges are non-refundable. Handling returns or exchanges takes 10 days.

Please, contact us: sale@vicont-benua.com

The delivery is 100 % free of charge. All orders made at Vicont Benua online store are shipped by local delivery services from central warehouses of the country of delivery. 
The delivery will be made to the address listed in the order and confirmed by a customer in a conversation with a manager. 
Please note that demonstration of goods before the purchase, namely, unpacking, is not provided (with the exception of deliveries made in Bulgaria). Therefore, we ask you to make a careful choice and be ready to purchase the watch you have chosen.
Average delivery term is 2–4 business days subject to normal delivery service operation. 

Delivery Methods:
• Post office pick-up. Storage period in post offices 5–10 days.
• Home delivery*. 1–2 attempted deliveries (depending on the local delivery service).
* The service is provided by selected delivery services. Find out the details from our manager upon order confirmation.

Payment Methods:
• In cash upon order receipt (to the deliveryman)
• Visa/MasterCard at our web-site
• PayPal
• Wire transfer

We do not reserve the goods in stock before the payment is received. Order processing period starts upon the receipt of the payment.
For online orders made by any payment method, all bank transfer fees shall be covered by Vicont Benua.
Regardless of the currency of your country or bank, all payments will be converted to EUR.